• Greet patients, families and visitors to the facility. Notify personnel of patient’s arrival.
• Escorts patients or arranges for escort to assigned rooms or stations, and keeps patients advised if excessive waiting time.
• Assists in coordination of patient flow.
• Conducts interviews of patients and/or representatives to obtain and record name, address, age, persons to notify in case of emergency, attending physicians, and individual or insurance companies responsible for payment of bills.
• Assists patients with paperwork and explains practice policies.
• Enters patient admitting information into computer and routes printed copy to department.
• Telephone communication both internally and externally. Answer phones timely and professionally. Relay information in an accurate, concise manner.
• Serve as a source of information/communication for patients, families, visitors, facility personnel.
• Call insurance companies to verify benefits.
• Inform patients of their anticipated financial liability.
• Enter appropriate information into the computer system.
• Checks out patients, collects money, gives receipt and balances cash flow.
• Prepare patient charts, identification labels and identification bracelets.
• Files charts and all documents and correspondence.
• Maintain medical records and review for completeness, assemble records into standard order and file records in designated areas according to applicable alphabetic and numeric filing systems.
• Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the Center.
• Maintains adequate inventory of supplies by preparing and submitting requisition to Center’s lead.
• Respond to requests for information from medical records files, then locate, sign out and deliver medical records requested by physicians.
• Operate computer to enter and retrieve data and type correspondence and reports.
• File results of laboratory tests and other procedures to records.
• Scan materials or copy records and examine materials for legibility.
• Comply with all HIPAA regulations to maintain patient rights to privacy by not discussing privileged information outside the work area and preserving the patients’ dignity at all times.
• Perform other office functions as directed by the Office Manager.
• Assists in patient satisfaction surveys.
• Participate in pertinent educational programs and facility meetings. Brings operational topics to management’s attention prior to meetings.
• Report all undesirable matters or services requiring correction to the Director of Clinical Services.
• Sees that physical properties of the office are kept in good state of repair, monitors security policies of the clinic and reports status to appropriate people.

Other Responsibilities:

• Understand, promote and operate by company vision and values, goals, objectives and strategies.
• Help other employees to accomplish Center goals.
• Promote harmony, teamwork, leadership, supervisory and employee relations through example.
• Participate in training, orientation and staff development programs.
• Comply with all HIPAA regulations to maintain patient rights to privacy by not discussing privileged information outside the work area and preserving the patients’ dignity at all times.